Privacy Policy

Last updated: 2026-10-22

Privacy policy

This privacy policy explains how Surinder Singh Chopra trading as Chopra Circuits (trading as Chopra Circuits) collects and uses personal data in connection with electrical installation and maintenance services in Hounslow.

This policy applies to enquiries made through the website and to related communications and service arrangements with consumers and businesses.

Controller and contact details

The data controller is:

Surinder Singh Chopra trading as Chopra Circuits (trading as Chopra Circuits) 11 Swallowfield house, 450/448 bath road, Hounslow, TW4 7RR Email: admin@chopracircuits.co.uk

If you have questions about this policy or how your personal data is used, please contact us using the email address above.

Personal data collected

When you contact us about electrical installation or maintenance services, we may collect:

  • Your name
  • Your contact details, such as your email address and telephone number
  • The installation or service address
  • Details of the work you require, including information about the electrical installation, maintenance issue or other job requirements
  • Information you provide in messages, quotations, appointments and related communications
  • Records of our communications with you

Please avoid sending unnecessary sensitive personal data when making an enquiry.

How we use personal data

We use personal data to:

  • Respond to enquiries and requests for quotations
  • Discuss, plan and arrange electrical installation and maintenance work
  • Attend the installation or service address
  • Provide and manage our services
  • Communicate with you about appointments, quotations, work and related matters
  • Keep business and service records
  • Meet legal, regulatory and insurance requirements
  • Establish, exercise or defend legal claims
  • Protect the security of our website, systems and business

Lawful bases

Under the UK General Data Protection Regulation, we rely on the following lawful bases:

  • Steps before entering into a contract: to respond to an enquiry, prepare a quotation and arrange requested services.
  • Contract: to provide services and manage an agreement with you.
  • Legal obligation: where we need to keep records or use information to comply with a legal requirement.
  • Legitimate interests: to operate and administer the business, communicate with customers, maintain service records, protect our rights and improve the handling of enquiries, provided those interests are not overridden by your rights.
  • Consent: where consent is required for a particular use of personal data. You can withdraw consent at any time, although this will not affect processing carried out before withdrawal.

Retention of personal data

We keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected.

Enquiry information is retained while the enquiry is active and for a reasonable period afterwards in case we need to respond to follow-up questions, complaints or disputes. Information relating to work carried out is retained for as long as reasonably necessary to manage the service relationship, meet legal and accounting obligations, deal with insurance or warranty matters, and establish or defend legal claims.

When personal data is no longer required, it is securely deleted or otherwise disposed of. The length of time may depend on the nature of the information, whether work was carried out and any applicable legal or regulatory requirement.

Who receives personal data

We may share personal data where necessary with:

  • Our website hosting provider, OVHcloud
  • Our email provider, Migadu
  • Professional advisers or authorities where this is necessary to comply with the law or establish, exercise or defend legal claims

We do not sell personal data.

International transfers

Some service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, we will ensure that the transfer is made in accordance with UK data protection law and that an appropriate safeguard is used where required. This may include a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful safeguard.

You can contact us for further information about the safeguards applying to an international transfer.

Cookies

The website only uses strictly necessary cookies. These cookies are required for the website to operate or for a service you have specifically requested.

Because these cookies are strictly necessary, consent is not required under the Privacy and Electronic Communications Regulations. We do not use optional analytics, advertising or tracking cookies on the website.

Your data protection rights

Subject to legal conditions and exemptions, you may have the right to:

  • Request access to the personal data we hold about you
  • Ask us to correct inaccurate or incomplete personal data
  • Ask us to erase your personal data
  • Ask us to restrict how we use your personal data
  • Object to processing based on legitimate interests
  • Object to direct marketing
  • Receive certain personal data in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation
  • Withdraw consent where processing is based on consent

You also have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects, where applicable.

To exercise a right, contact admin@chopracircuits.co.uk. We may need to confirm your identity before dealing with a request. We will normally respond within one month, subject to any lawful extension or exemption.

Enquiries, contracts and cancellation rights

Consumer customers have rights under the Consumer Rights Act 2015. Services must be provided with reasonable care and skill, and other statutory rights may apply.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day cancellation period for a distance or off-premises service contract. If you ask us to begin providing a service during that 14-day period, you may have to pay for the proportion of the service supplied up to cancellation.

If the service is fully performed during the cancellation period after your express request and acknowledgement of the consequences, the statutory cancellation right may be lost. Other statutory rights and any applicable exceptions continue to apply.

Complaints about data protection

If you are unhappy with how we have used your personal data, please contact us first so that we can try to resolve the issue.

You have the right to complain to the supervisory authority, the Information Commissioner’s Office (ICO). Further information is available at https://ico.org.uk/make-a-complaint/.

Governing law

This privacy policy and any dispute relating to it are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction.

Updates to this policy

We may update this policy from time to time to reflect changes in our services, legal requirements or the way personal data is handled. The latest version will be published on this website.

Last updated: 22 October 2026